At Kitchenzza, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled.

🔹 Order Cancellation

• Orders can be cancelled before dispatch by contacting us at shreeharimills8@gmail.com.

• Once the order is dispatched, it cannot be cancelled.

• We reserve the right to cancel any order due to product unavailability, pricing errors, or payment issues.

🔹 Return & Refund Eligibility

Refunds will be considered only under the following conditions:

• Product received is damaged, defective, or incorrect

• Product is expired or leaking

• Issue must be reported within 48 hours of delivery

📸 Customers must share clear photos/videos of the product and packaging for verification.

🔹 Non-Refundable Items

The following items are not eligible for refund:

• Products damaged due to misuse

• Items returned without original packaging

• Products reported after the allowed time window

🔹 Refund Process

• Once approved, the refund will be initiated within 7–10 business days

• Refunds will be credited to the original mode of payment

• In case of Cash on Delivery, refund will be processed via bank transfer (details required)

📌 Important (PayU Requirement):

Refunds will be processed within 7–10 business days to the original mode of payment.

🔹 Shipping Charges

• Shipping charges are non-refundable, unless the return is due to our error

• Replacement (if applicable) will be shipped at no additional cost

🔹 Contact Us

For any refund or cancellation queries, contact us at:

📧 Email: [shreeharimills8@gmail.com]
📞 Phone: [9457785152]
📍 Address: [Krishna Vihar Bhola Road Meerut 250002]

🔹 Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page.